Customer Testimonials
Things went ok
By far the best customer service I've experienced. David Power is one of the kindest people I've ever met. He always makes me feel at home, never like I'm just another visitor to the maintenance department.
Great experience overall and Ralph was very knowledgeable. Finance team made the purchase easy.
Sales person Myles listened and did exactly what we asked and gave a great deal from the start on the car we wanted which was a cx50 Hybrid. I would recommend buying here! Ask for Myles. Almost forgot about Matt the finance guy, he was wonderful as well, such a smooth transaction, thanks guys!!
Overall great experience! Got such a great deal on a 2026 cx-90 premium sport. They made my experience smooth and easy. 10/10 experience! Randy helped me out!
I had a great experience buying my car here. From the moment I walked in, Andrew was patient, knowledgeable, and never made me feel pressured
Matt was so professional, and put me at ease with the entire purchase experience. He walked me through every detail, met me with the purchase price as I had a firm maximum spend, and patiently showed me everything I asked on each button and function sitting inside the car! Never once did I feel pressured to buy anything, and the entire experience was seamless. I will definitely recommend Napleton Mazda to my friends, and highly recommend Matt, and Rudy the manager, who extended the same professionalism. I love my red CX-30!
Ralph was very helpful and patient with us. Everyone there was so great and kind.
So I had seen a car online that caught my eye and asked if it was still available. I instantly get a call back and set up a test drive the next day. As soon I stepped in the door I was greeted by Andrew J. He is honestly the best sales consultant I have ever experienced in my life. It really felt like I was catching up with a friend I haven't seen in years instead of two strangers meeting. The whole dealership makes you feel like your part of the family and has a nice welcoming vibe ... Read More Google - Oct 30, 2026
The team was friendly and professional and this was a stress-free experience.
I cannot say enough wonderful things about my experience at Napleton’s Countryside Mazda! From beginning to end, my experience was nothing short of exceptional!
A HUGE shoutout to my salesman, Rick, for making what can sometimes be an overwhelming and stressful process feel exciting and rewarding! Purchasing a vehicle is a significant investment, and having someone who genuinely values your business makes all the difference!
Rick demonstrated the kind of professionalism, patience, courtesy, and customer service that every prospective car buyer deserves. What I appreciated most was the overall experience of purchasing my beautiful 2026 Mazda CX-5 Premium Plus, a ... Read More Google - Oct 30, 2026
Rick provided great customer service and was extremely helpful in getting us into our new CX50 hybrid. He explained all the bells and whistles that came with the trim package expertly and even took the time to go over all of the setting options before we drove off. Very satisfied with our buying experience at Napleton's Countryside Mazda!
Great service
Great experience. Richard (Rick)Simmons was knowledgeable, patient and professional. Staff from service and parts were so helpful.
I just got the cx-50 this last Friday. It was my first time ever buying a car and I had such a great experience with Matt Iannantuoni. I want to share my greatest appreciation to him and the rest of the team that helped me with financing! They helped me through the whole process from start to finish and it didn’t feel stressful as I thought it was going to be. Big thanks to everyone as I felt very much welcomed into the Mazda family!
Rick Simons was great! He was thorough in his search for the right car for me and took his time. He explained all the features and the safety of Mazda cars in detail. I was well acquainted with the car I chose before driving it off the lot. This was a great car buying experience.
This place was amazing and made the purchase so easy. Ralph was efficient, friendly, knowledgeable and took the time to show my daughter all the electronics in the vehicle. There was no pressure. Just great service and made car buying enjoyable. Thank you!!
Easily the best car buying experience I’ve ever had. Ralph is quick, friendly, knowledgeable, and gets the job done. Any questions I had he answered promptly and any requests I had prior to buying my vehicle he handled without issue. He took the time to show me how to use many of the features in my car and even swapped out my license plate frames for me. I am beyond impressed with the entire experience.
I bought mazda cx 30 satisfied with car, salesperson Raulf was friendly, knowledgeable, and helpful, also Rick was helpful with resolving some issues after purchase.
The best part of this review is I didn't buy a car but Mr Simmons called me this morning to see if I wanted to buy a car and I informed him that I already did yesterday with that being said we had a little discussion and he was willing to listen he was very helpful and I was very impressed on the way he handled my questions and my thoughts and I just need to say I am happy with my Mazda and I'm happy with the service that I got from Mr Sir Simmons in a ... Read More Google - Oct 23, 2026
I had an excellent experience with Napleton's Countryside Mazda from the start of the new car buying process until the end. They were agreeable and prompt in our email exchanges around pricing (in contrast to many of the other dealerships that I worked with). I never had to ask for something twice. My experience on the day of the purchase was altogether positive too. Ralph was patient and knowledgeable as I grilled him with several questions during and after the test drive. Harvey facilitated a smooth finance office experience as well. I never felt pressured. I'd label this ... Read More Google - Oct 22, 2026
If your next vehicle is going to be a Mazda, believe me…this is only dealership you need to go to! We just purchased a very fair and competitive priced, Certified Pre-Owner 2023 CX5, and we could not be happier! Thanks to: Randy the salesman, Rudy the manager and Matt & Harvey the paperwork guys. All of them, were friendly, professional and helpful. I highly recommend Napleton Countryside Mazda!
It was a great experience i love the track 10/10
I recently leased a new car here with the help of Myles, and he was amazing! He was thorough, patient, and never made me feel pressured. He even stayed until 10pm to answer all my questions and make sure I drove off the lot happy with my new car. Thanks again, Myles! Highly recommend him for a smooth, stress-free experience. And a big thank you to Harvey for making the financing process quick and easy! He was so nice and helpful throughout.
I just got my 3rd car from Napleton's Countryside Mazda. I’ve always had great service here, but working with Rick Simons was a stellar experience from start to finish. I wish I could give him 10 stars!⭐️🎖️🏆🏆🏆🎖️⭐️
He was so patient through all my visits, always around to answer my endless questions and walking me through every detail until I felt completely confident. 😎😎😎😎 He promised me the red CX-70 was pure luxury, and he was spot on—it’s stunning and drives like a dream. 😍😍😍
Best of all, at 9:30 PM—an hour and a half past closing—he was ... Read More Google - Oct 3, 2026
I had an amazing experience working with Rick! He was professional, friendly, patient, and incredibly helpful throughout the entire car buying process. Rick went above and beyond to make sure I was happy with my purchase. I truly appreciate his outstanding customer service and highly recommend him to anyone looking to buy a car. Thank you, Rick, for such a great experience!
This was by far the best experience I’ve had at a car dealership. Thank you Randy!
Myles Hasty did a great job selling us a car. We went through multiple dealership engagements and Myles stood out as the most professional, clear and responsive in virtual communication and showed expected level of respect to us as customers during the in-person visit and ultimate sales closure. It was a pleasure doing business here.
I recently had an issue with a repair order in the service department. The issue arose while I was navigating a very difficult personal matter. I want to thank and commend the store’s leadership for resolving the issue fairly and quickly and treating me with such compassion and empathy. A+ customer experience.
Thank you to the Napleton's team in Countryside. Anthony, Randy, Maya, Rudy, and Matt. I hope i got all the names of those who helped me with my car purchase. They were extremely helpful and accommodating. I appreciate all of you.
Greeted by Myles Hasty at their lovely showroom. No pressure. No spin. Brought up the exact vehicle (by Stock No. ) I had picked out on their website. I had mainly negotiated online earlier. Out the door in 90 minutes or less. Positive experience.
Clean friendly environment.
Great buying experience with Myles. Always fast and friendly service dept when we bring in our Mazdas. Plus there was a puppy there!
service was great
I got exactly what i was looking for & more! Everyone was very polite, especially Maya. She was informative and thorough she made the process super easy
Myia was great to work with. Explained everything and was not a pushy salesperson. Process was smooth. Would recommend.
Rick S. was knowledgeable, provided us options, and efficient. I wish the finance department was faster, but there's only so much one person (understaffed dept) can do.
Smooth experience. Competent employees.
Took my 2025 Mazda CX-5 Premium plus, in for oil change service was met by David Powers service manager who did the write up. The service was done quickly, and car was even washed. This dealership does not try to sell you things you don't need, maintenance is required to keep your Mazda running for many miles. The dealer experience was great, customer service was phenomenal! Highly recommend this dealership for sales and service absolutely the best!
Friendly staff knowledge staff excellent sales person clea n environment good selection of vehicles would recommend
Salesman provided great service. Finance person was a bit too pushy try to sell additional protection.
we’re supposed to fix door and gasket before i took the car but after a week of them having it i took it and they told me the piece wouldn’t come in until a MONTH after i bought the car so they genuinely expected me to be without a car for a month. I’m 21 years old and they don’t loan temporary cars to anyone under 25 so they were happy to accept the money but when it was time for action they just sat doing nothing.
I'm sure that there are kind and lovely people that work here and many have has positive experiences. However, my mom came in this week and as she was in the process of signing papers they decided to sell the car out from under her. Two sales people showed two people the same car and the finance manager knew that she had been there first, and decided to sell it anyway. They made no effort to sell her another car. Clear to say this is a disappointment and I caution others from taking their business here.
Spent $1000s at the service center on my car over a number of years as a loyal customer. One pebble ding in the windshield of one their courtesy cars, and they make me pay for it. Total disrespect. Will never return.
Wanted to trade in my 2017 CX5, a great vehicle and get a new CX5 as it was the last year of this exact body style.Got an internet price,and then into dealership to drive and see exact vehicle. Met with Andre the manager and Randy salesman. The owner was on site Steve Napleton who greeted me also (Nice touch owner that cares enough to meet potential customers)! Drove the CX5 2025 model comparable to mine,but then was told about the "premium plus," CX5 with many more standard options. They had a couple in stock but not the ... Read More DealerRater - Apr 11, 2026
Love my car, but the experience wasn’t sub par. Less than a week driving it I have a leak in the tire. Before the test drive it was acknowledged the tire was low on air so we filled it up. After buying it, I noticed the continuous leak a few days later, I went back and they patched it for free. During that week I noticed it was still leaking, just slower, so I brought it back in. I was met with the service desk trying to turn me around to get it serviced at a tire shop. I ... Read More Google - Apr 8, 2026
my problem with i like car so much i was keep looking for long time all my need and i found it there even i go before car come to dealership because i wanna buy it but they need me pay monthly 690$ for 72 month thats mean 49,680 while car price with tax is like 29 thousand that like more than 20 thousand more than car price Thanks Edit review they deserve 1 star maybe less i was given 3 They was keep car for price 27 plus thousands for over week now they change it to 36 plus thousands wow
There is no accountability in their sales team even with the manager. No one returns your phone call. Their customer service sucks. I would go to another dealership. Im not sure what there training is but if its a reflection of their service, its a joke. One response from a manager ( Dan) was i have other customers. That was his reason for not returning my phone calls after several times he would end with ill call you tomorrow.
What a waste of time
If you go here for service, be prepared to pay a fee if you use a credit card. I did not know this and was not made aware until after the service was performed. Ridiculous practice considering the prices these dealerships charge. There are no fees for debit cards but what rational human being still uses a debit card to pay for anything?
My daughter went there for an oil change for her CX-5 with 19,000 miles. I was shocked when she got home and showed me the invoice of $247. I was furious, they upsold her on a bunch of BS the car didn’t need, especially with less than 20,000 miles. My daughter explained she didn’t know and the service department made it sound like she needed all the extras they sold her. I will never let her go there again and advise anyone going there, don’t fall for their upselling of products not needed.
Do not take your vehicle here. Go anywhere else.
I took my new CX-30 here twice because I bought my first CX-5 from Wilson Mazda which used to be here but was bought out by these people.
My nearly new CX-30 had low oil the first time I took it in. At <20k miles instead of looking for an engine issue, they just said they had to refill it and wait because they didn't trust the Mazda dealership that filled it the last time. They also told me that all new cars burned a lot of oil. I ... Read More Google - Nov 24, 2025
Shabby offer on my trade in, overcharged on service contract!
Terrible experience with these guys a year after our purchase. They had an error with our title and have taken over a month with no significant progress made while our plates have been expired. The follow through and lack of communication is insane. If I knew this is how thy operated, we wouldn’t have bought here. Service department people are pretty nice though.
To be fair I don’t know if the issue was solely with the Finance Department, Sales or the whole dealership in general but they tried bilking me out of over $1K and pretended I was getting 5 years of oil changes for free. I’ve been around long enough to know nothing is free in this world. I only noticed because my payment was $20 higher than I expected. All I can say is buyer beware. Do your homework and run your numbers before you go to the dealer. They are not your friend and they are not trying to help ... Read More Google - Nov 1, 2025
Service had my car for two weeks while giving me the run around. They pretty much kept telling me parts and issues that needed to be fixed without actually diagnosing my car. After spending $700 on their recommendations that still didn’t fix the issue, they said i needed to replace all my fuel injectors which would have cost another 2500. At that point i knew they didnt really know what was the problem, so I took it to castle mazda who correctly diagnosed my car in which new fuel injectors weren’t needed at all. Napleton will basically try to have ... Read More Google - Aug 18, 2025
After sales questions are never answered or resolved There is a finance guy called as Harvi who messed up my vehicle title and I’ve been trying to contact their finance department continuously for literally 3months. They are too slow .,,they say they will call back but will never call back. Will face all these issues only after they sell u the car! Beware Very bad after sales service and they were rude too Wouldn’t recommend
I had a really good experience with this dealership, they were honest, transparent, and gave me a good deal.
l use Mazda Service on this place for long rime. I like their service because they are good.
Just a heads up to anyone interested from purchasing from this dealership. The sales guy neither will the finance manager let you know you were denied for special financing and will run your credit with 5 other banks causing your credit to go down. Just shows how eager they are to get their sales. They dont care what you think. Also one of the sales guy has a staring problem he was trying to make me feel threatened… crazy people.
I purchased used Hyundai Santa Fe and I was assured that car was fully inspected before selling it to me. Two days after car battery is not working and there's some metal noise from one of the wheel. There were no inspection at all! They just make it looks good so they can sell it. So I spent $1000 on fixing all issues. After I confronted them (calling, visiting, calling, visiting... listening so many lies...) they promised to send me $200 check. They never did! edit After numerous phone calls and this review, they sent me a check for $200. Avoid them!
Absolutely do not recommend this dealership. I was blatantly misled by the salesperson, who told me the car included Wireless Apple CarPlay—it didn’t. When I raised the issue, they took no accountability and aggressively demanded payment they forgot to collect. The experience has been nothing but stressful, dishonest, and unprofessional. If you value transparency and integrity, go elsewhere.
The charging mechanism is faulty and hasn’t worked since I bought the car and Mazda is refusing to replace it.
BEWARE OF DISHONESTY!!!! If buying a certified used car from here, request proof it was actually inspected. This dealership sold me a used cx9 that another person had traded in with issues. The vehicle smelled like coolant and they reassured me multiple times it was normal and that there was no recall or information on problem. A few weeks later the cylinder head and lower engine failed, leaving my family stranded. It turns out its a very well known and documented issue that they chose to ignore. MAZDA ENGINES ARE ALL HAVING PROBLEMS!!!READ ABOUT IT!!
My daughter just spent $40,000.00 on a carI’m handicap went the men’s bathroom no soap or towels to clean your hands come on really😳
I took my car in for a recall. There was a problem with the backup camera. I had to take the car in twice, I took over six weeks for them to order and install the the camera. I was very frustrating dealing with the service department, because they forgot to order the camera twice. There is no coordination between the Mazda website and the dealership
I usually get a good service but they didn’t give me a complimentary wash this time and also left my rearview more broken than it already was 🙁
I purchased a 2018 jeep grand cherokee with a service warranty from Shield National Automotive Protection, 6 months start running hot take to them to fix they couldn't find the issue so take to jeep they told what was wrong and give me paperwork, the mechanic first said I don't specialize in Jeep but he worked on and fixed water pump, I was driving home and went back because it was still running hot, they find that its the motor and Manager Ralph said they can fix it but this was in 9/2024, I check weekly and they said they need ... Read More Google - Jan 4, 2025
We had a 3:00 appointment to look at a car. They confirmed with us that we would be there and confirmed the car was ready. We arrived and was told someone left with the key and they would be back in 10 minutes. We asked to look at the car, the salesperson came back 10 minutes later and said they wouldn’t have the key for over an hour. We asked again to look at the car, and was told they couldn’t find the car. Terrible service. How do you do this to customers ?
Our initial visit to this location was in September, when we test-drove the CX-50 with Randy. While we loved the vehicle, Randy’s attitude was disappointing. He seemed uninterested in assisting us and came across as bothered. We expressed interest in the hybrid CX-50, and he assured us he would call as soon as they had a date for its arrival. However, I never received a call, despite following up twice. Both times, I was reassured they would contact me, but that never happened.
Taking matters into my own hands, I discovered that Downers Grove Mazda had the hybrid model ... Read More Google - Dec 10, 2024
salesman were good ， but the manager sitting behind were so mean!
Went in looking to purchase a used Lexus SUV. A 9 year old vehicle mind you. My husband and I said we wanted to get a pre purchase inspection before making a deal. The salesman said they don’t do that for two reasons. 1) He was spewing something about having to do with the better business bureau (which is a lie). On the BBB website for Illinois specifically, it states it is highly recommended to have one done on a used vehicle, it is against the law to deny that to a customer AND if the dealer denies it, then consider ... Read More Google - Nov 29, 2024
I have been going to this dealership for a while now. I bought my 18 mazda 3 from here and my 22 CX-9. The service department has always been great with their customers up until recently. It was my wife's first time taking our CX-9 for service, I'm usually the one taking it, and the service advisor did a poor job explaining what services that were going to be performed on our SUV. On top of that, he was charging for the oil change when we have a maintenance package on our vehicle. She felt uninformed about what the services were. ... Read More Google - Oct 30, 2024
I had a very disappointing experience at Napleton Countryside Mazda while trying to purchase a car. When I inquired about my monthly payments, they quoted me an outrageous number that didn't align with the APR we had discussed. Instead of addressing my concerns calmly, the salesman became aggressive and insisted that the payment amount was correct, even raising his voice.
I suggested that we double-check the figures, but he flatly refused, claiming there was nothing to verify and that he supported his coworkers unconditionally. After several minutes of frustrating back-and-forth, he finally went to consult his manager and came ... Read More Google - Oct 29, 2024
You guys started charging for credit card payments like other lousy businesses … I thought you weren’t at that level… So disappointing…
Mohammed was helpful. I purchased a preowned Mazda CX5. Be advised they will charge you several additional fees not listed on the website.
Took my 22’ for routine oil change today and was told I NEEDED transmission fluid change, brake fluid, etc. told the tech my car is 29k miles and I HIGHLY doubt it! His estimate was $1188 and I was LIVID to say the least! I of course was NOT falling for it. Trying to take advantage of people ESPECIALLY women I will NOT step foot there again! Be cautious here! Judging by the other low reviews I would say they are in the business of more than just selling cars!
The car they sell is not reliable. We bought a Toyota CHR over the weekend. However as soon as I start driving for not even 5 minutes. The inner fender liner fall off. I didn’t hit anything and was driving really careful. Their business people were also rude and not helpful. Do not recommend this place. There are other car dealership next to this that we went that the business and sales attitude much better.
I had a great experience buying a car from Andy Jakubczak at Napleton Mazda. He is such a nice person. I went in feeling anxious because I thought the salesman might be “hard sell” and might not take me seriously because I am a woman. Instead, I had a very pleasant experience with Andy. I recommend this dealership and Andy in particular. The Mazda line is great, with a different engine from most cars, and boy does it jump when I put on the gas. Very peppy!! When I need another car, I will go straight back to Andy.
SCAMMERS!!
Please do not give Napleton Mazda a deposit until you are absolutely sure you plan on purchasing a vehicle. I went into the dealership in search of a car on a Saturday afternoon. I decided on a 2021 Mazda CX-9 but it was past closing so we agreed to finish negotiations and complete paperwork the following Monday afternoon. Over the weekend, I did some research on the CX-9 and came across a class action lawsuit on the 4 cylinder turbo engine. I drove to the dealership that Monday to address my concerns and request a full refund of my deposit. I ... Read More Google - Sep 6, 2024
I’m deeply frustrated with this dealership’s service. I scheduled a tire replacement, but they initially denied my tire and wheel package, taking 2.5 hours to verify it. Due to their closing, they couldn’t complete the job, forcing me to reschedule during my vacation. My mother brought my car in at 9:15 AM, yet it took until noon for a single tire replacement. They claimed they awaited my approval for additional tires and cited a one-hour machine outage. This level of inefficiency and poor communication is unacceptable, and I’m extremely disappointed with their unprofessional handling of my service needs.
Everything was awesome with the purchasing of a new car. HOWEVER - maintenance/ service did bring a couple concerns: one car wheel/brake has been squeaking since day one for almost 27k miles. I told service every single time the vehicle was serviced and the issue was looked into but never fully resolved (it seems to have stopped squeaking now on it own as the brakes are about half way worn down in the rear). ALSO, even though I usually do a walk around the vehicle after a service, I did not notice until months after that they scratched my ... Read More Google - Jul 24, 2024
Making an appointment for the service center is a gimmick and is no different than just showing up randomly. It took almost 2 hours for me to get an oil change with a CONFIRMED APPOINTMENT. I don’t care how busy it is. If making an appointment is not an actual appointment for the time you select then get rid of the system.