Customer Testimonials
Rick was great! He took the time to show me the CX-50 and made the whole experience enjoyable. Once I decided on the model along with interior and exterior color, he went and picked it up from a sister location. He even came in on his day off to deliver the car because it was the only day I was available during the week. The level of dedication and customer service really meant a lot. I truly appreciate everything Rick did to make the process so easy.
Richard was great, he was able to assist me. He took the time to explain the process! He is certainly knowledgeable in the topic of cars!
I went in knowing what model of Mazda I was looking for, and I had Brittany help me. And she was super helpful. I did look at other dealerships and ended coming back to her she made me feel so welcomed and heard. She wasn’t pushy about anything. She was overall amazing. Best experience ever. Definitely would recommend going to her.
My family and I just purchased my new 2020 Ford Escape SE Sport from here and had a wonderful experience! After not receiving the best care and service from another dealership, we were refreshed when we entered into this Mazda dealership and met our salesman, Robert Cruz. Robert was incredibly helpful in making sure my family and I loved the car we ended up with. He was very personable and kind to every one of us. Thank you to everyone who we encountered while we were there, as they were all very kind, welcoming, and supportive. Overall, we had a very ... Read More Google - Jun 28, 2026
Wonderful experience thank you Rick Simons! Love my vehicle!
Great overall experience from test drive to financing. All employees were professional, friendly and our salesmen, Rob, made the car purchasing fun and easy.
Robert and Leo were awesome to work with. They made everything go by smooth. The whole process was easy and pleasant!
Originally helped out by Myles but Leo ended up taking over and I couldn’t be happier. Leo was professional, realistic, and understanding about our car and payments we were looking for. He helped us out beyond our expectations and I would recommend asking for Leo every time. 10/10 experience and satisfaction!!
Thanks to Leo in finance at Napleton Mazda in Countryside for his customer service! He went above and beyond for my son and I and worked with us all the way through to ensure we were taken care of. People like him make it worth while when purchasing a car. Thanks again!
I had an outstanding experience purchasing my new Mazda Miata RF from this dealership. From start to finish, the process was smooth, professional, and completely stress-free.
The sales team was knowledgeable, transparent, and respectful throughout the entire transaction. There were no high-pressure sales tactics, and they took the time to answer all of my questions and work with me to get a deal I was comfortable with. When it came time to finalize everything, they followed through on their promises and even went above and beyond to make the deal better than expected.
Buying a car can sometimes be exhausting, ... Read More Google - Jun 18, 2026
Napleton Honda of Morton Grove did an excellent job in diagnosing the issue I was having with the hybrid system—the sensor. Lili Welker, my service advisor, was very professional and accommodating and issued me a loaner for the duration of the servicing.
I Love Lili!!! 🫶🏽 Thank you so much for taking care of me and my car! You and your team did a great! Job! 🔥🔥🔥🔥 I truly appreciate you!!! 🫶🏽🫶🏽🫶🏽🫶🏽🫶🏽🫶🏽♥️♥️♥️♥️
I recently had my Honda HRV serviced and couldn’t be more satisfied with the experience. The Service Advisor Tim Meyer was professional, knowledgeable, and very accommodating during the maintenance. I felt confident knowing my car just hit 50K miles was inspected carefully and is operating safely and efficiently. I highly recommend to look for Tim Meyer of Honda Service at Dempster St., Morton Grove, Illinois to anyone for reliable car maintenance service. Thank you Honda Napleton.
The people of Countryside Mazda are helpful friendly that made our purchase experience easy.
Had a wonderful experience here buying a used Hyundai santa fe. Would recommend nivole to talk with and Andrew to buy with to anyone.
Wanted to upgrade to a bigger car and found a Mazda CX5 that caught my attention. Came to test drive it and was sold immediately. Britney, the sales person took care of me and was able to get a good deal then when it came time to discuss paperwork and numbers, Leo Vazquez did an awesome job of securing me a better deal with a lower interest rate!! Thank you guys so much, make sure to purchase your next vehicle from them, you won’t regret it!
Great experience. Reasonable pricing, vehical was as advertised and the staff were outstanding.
Myles was great to work with. He helped me find the perfect car to fit my financial and personal needs. Second car I bought from countryside mazda and definitely not my last
Myles went above and beyond for our family!
Very good!
Best service we have EVER received at a dealership!
Brittany, Bill and Harvey were great! They worked together to get me the best possible deal on the vehicle I really wanted. I would definitely go back! The Mazda CX-50 Hybrid is an awesome car and I’m already loving it. Thank you guys for everything!
I did not feel pressured or rushed. Robert is great
I highly recommend anyone who needs their car maintenance or service to be done at the Honda Showroom location in Napleton Morton Grove. The customer service was excellent. Specifically Timothy M, who was very helpful and friendly and answered all of my questions.
I would like to thank my service advisor Rafael you’re the best thank you so much.
(Translated by Google) Very satisfied with her work. (Original) Muy satisfecha con su trabajo .
LOOK FOR ROBERT CRUZ!!!! He sold me my first car!!!! So nice and BEST SELLERRR! THANK YOU ROBERT! - Briana
Robert and Ken were great, super friendly and understanding, not your typical salesmen, 100% recommend! Thank you!
Amazing dealership! Ralph was super helpful and extremely knowledgeable! He made the whole buying process super easy! He informed me on everything and was super patient with me. 100% recommend you go with him if you are looking at buying a car at this dealership.
Great customer service! They explained everything in detail and answered all my questions. I was able to walk out with a new 2026. Ask for Ralph
Just bought a gently used CX-30 here and I can’t say enough good things about working with Myles..super knowledgeable about the cars and not pushy at all. Just gives facts and lets the cars speak for themselves. We spent most of the day here going back and forth between two different models and we never felt rushed or pressured. Very grateful for our experience here!
Nice people and quick vehicle service
Great location and service! Randy was the best!
Bought the 2026 Mazda CX-5 and so far so good. Brittany and Ralph were my salespeople and they were both very nice and helpful. Brittany was especially helpful in going through all of the features on the car. I feel I got a good deal. Deals can always be better but I feel I was treated fairly. I’d recommend.
Good costumer attention.
Best customer service, so happy to be here ⭐️⭐️⭐️⭐️⭐️😊
My salesman Robert Cruz was awesome , he went above and beyond to make our purchase flawless ! He did everything to make us happy and get the vehicle with all the extra amenities and was very responsive to take care of ANY ISSUES ! I highly recommend recommend him , he has gained new customers in me and my wife and any future family and friends to buy a MAZDA . This is our first Mazda coming from Honda for years , Thank you Robert
Fast and easy, no bologna.
I bought my Mazda from Myles and had a fantastic experience from start to finish. He was knowledgeable, patient, and made everything easy. Even better, when I had a brake issue just a week after purchase, Myles and the service department took care of it immediately. Their willingness to stand behind the vehicle and make it right meant a lot to me. That kind of service is rare these days. I highly recommend this dealership and especially Myles if you’re in the market for a Mazda. Truly a great buying experience!
Always a delight coming here. The staff members are always kind and welcoming. Services are always completed in an efficient timeframe. They are also aware of your schedule and make sure you have time to wait for the service to be completed. I love how the dealership sends you a video of your vehicle, so you can see what is happening with your vehicle.
I had an amazing experience with Mazda Specifically Robert and Andres they where wonderful , super nice and made my experience buying an car so easy and amazing 🙂
Wonderful shopping experience!!! The owner, Steve, was very very helpful; the salesperson, Andy J was unbelievably helpful over the course of our shopping. We will absolutely return to this dealer for our next car.
Everyone at Napleton Mazda Countryside was friendly. Myles was especially helpful throughout the car buying process. He was very thorough in ensuring that I got the most bang for my buck.
Great service! Friendly and attentive. And the financing process was a breeze. Much can be accomplished over the phone prior to your visit. The managers themselves were involved and very helpful. Highly recommend!
Absolutley professional
Very helpful and awesome team that work together.
Salesman provided great service. Finance person was a bit too pushy try to sell additional protection.
Superb service and professionalism from Rafael! Always exceeding expectations!
We bought a car with Myles Hasty and he was great. He made sure we got out of there with the right car for us and everything we wanted. Happy with my purchase!!
I had an amazing experience working with my car salesman Myles Hasty. From start to finish, he made the entire process smooth, stress-free, and actually enjoyable. He was incredibly knowledgeable, patient, and took the time to answer all of my questions without ever making me feel pressured.
What really stood out was his honesty and dedication to making sure I found the right car for my needs—not just making a sale. He went above and beyond to make sure everything was handled efficiently and that I was completely comfortable with my decision.
If you’re looking for someone who ... Read More Google - May 3, 2026
I had a great experience with Miles and love my car!
We had a great experience buying a new SUV at Napleton- from being greeted at the door by Andy to meeting with management and financing- smooth and professional all the way. We highly recommend Napleton!
This dealership was our first stop before going to the next one, but we didn’t go anywhere else, because they are brilliant. Our salesman Brittany made everything 10 out of 10. She was very helpful, patient, open and honest. We spent about 4 hours walking around cars, thinking and deciding between different options. Brittany didn’t push us, she knew when to approach and when to leave us to think. In the end she provided us with exactly the path we needed. It was very easy to communicate with all the staff. Now we have our first ever Mazda! Thank you Brittany ... Read More Google - May 1, 2026
Nice dealer ship .sale consultant Ralph is nice and friendly. wana new car go find him!
I want to thank Robert Cruz for helping me get my dream car knowing the position I was in he made it happen very funny awesome sales man of you Need a car visit him
Great experience with our Mazda sales advisor Myles H.! Super helpful, patient, and easy to work with. They explained everything clearly and helped us find a payment plan that worked for us. No pressure at all—really appreciate the support. Highly recommend!
Had a wonderful experience this past Tuesday. From service to sales, everyone was amazing. This location is home for me. Definitely recommend to get your car maintenanced or even make a purchase here.
Andy was so polite, patient and knowledgeable. Readily available for all questions/concerns. Ron was also very nice, calm and responsive. Great car buying experience. Highly recommend Mazda Countryside!
This dealership was fantastic! Ron Lubben was knowledgeable and very helpful! Go see Ron if you are looking for a great car.
I am thrilled with my purchase! Thank you to Robert Cruz for a great experience. He understood what I was looking for and helped make this a painless process. He's great with people.
From start to finish this was the most enjoy-full experience ever! Randy pays attention to all your needs. I came from over an hour away & he made sure I had a full tank of gas! The jeep was recently updated with maintenance work. Fresh oil change and 2 new tires! Cleaner than the board of health! Just an excellent satisfying purchase! In no way stressful like I had expected! This is the way car buying should be! Looking forward to sending friends your way!
I had an excellent overall experience with this dealership. I stopped in after a disappointing visit to Hawk Mazda, and the difference was immediately noticeable. I had previously purchased several Mazdas from Pugi in Downers Grove before they closed, so it was a great surprise to see many familiar faces from that team here.
While buying a car is never a quick process, the staff made it as smooth as possible. They worked closely with us to locate exactly what I wanted and provided a strong deal on both the new vehicle and my trade-in. Randy stayed in consistent communication ... Read More Google - Apr 16, 2026
I Called the dealership to ask a question about a used car I was interested in, and the manager walked out to the car and called me back with the answer to my question. I really appreciate the honesty and the rapid response. I purchased the vehicle and I'm really happy with it. The deal didn't take long to complete, one of the fastest car transactions I've ever had.
I walked into Mazda countryside unsure of what I wanted but then I met a wonderful and very knowledgeable salesman by the name of Robert Cruz. He was there to assist me with all my needs and just days later I made the best decision ever and bought a Mazda CX5. Thank you Robert Cruz!!!
Robert Cruz help me buy my Mazda. He was patient and very easy to work with. I feel great about the deal and car I walked out with. Highly recommend
Wanted to trade in my 2017 CX5, a great vehicle and get a new CX5 as it was the last year of this exact body style.Got an internet price,and then into dealership to drive and see exact vehicle. Met with Andre the manager and Randy salesman. The owner was on site Steve Napleton who greeted me also (Nice touch owner that cares enough to meet potential customers)! Drove the CX5 2025 model comparable to mine,but then was told about the "premium plus," CX5 with many more standard options. They had a couple in stock but not the ... Read More DealerRater - Apr 11, 2026
Good service , Robert cruz is the best.
Buying my first car was a big step for me, and Robert Cruz made it so much easier He was very helpful and always found the best solutions for me. I really appreciate his support.
A great place to buy a car, love where you buy
I drove 2 Mazdas at Napleton"s. Both drove beautifully. My son pointed out features on both to me. After thinking about the driving I typically do I chose the smaller vehicle. I am very pleased at the helpfulness of the staff and can't wait to start driving my Mazda.
I went into the madza countryside location today , In shock that I really have to purchase a car. I was met by Mr. Cruz who was so polite, honest and professional, and a nice smile. now I’m walking out with a Mazda that I love with red interior might I add
I had a fantastic experience at Napleton's countryside Mazda. After visiting several dealerships in Downers Grove and Orland Park where the pricing just didn't make sense, Randy at Napleton's made all the difference. He was professional, fair, and helped us secure a 2023 CX-5 with only 7,400 miles that looks and drives like it's brand new. We got a much better value here than anywhere else we shopped. If you want a straightforward deal and a great sales rep, ask for Randy!
Excellent service provide by the entire team. It created a great buying experience.
Friendly staff. Great experience
Great 👍
Had a great experience with Myles! Super friendly staff that made our experience comfortable!
I went to Mazda with the intention of purchasing a used Honda, as it has always been my preferred brand, and I had avoided Mazda since the 90s. However, Randy Murphy, my sales representative, showed me a few options without any pressure. He introduced me to the CX-5, and I was impressed by how nice it was and that it fit within my budget. I decided to take the CX-5 home and requested some additional service items, which they handled efficiently. The entire staff, including Randy, Skylar Davis, the General Manager, Bill Richey, the Sales Manager, and Harvey Suga, the ... Read More Google - Mar 25, 2026
It was a great experience in Napleton Mazda at countryside, Alexis helped a lot to get us a good deal for me getting a Cx30
Ralph Pena is amazing. He listened to all my needs and did his best to find me the car that met all my expectations. Mazda's are great cars. I had one for 12 years. Super happy with my new Mazda CX5. Go see Ralph, he'll take great care of you!
Andrew was an incredible sales rep. I can see why he won the awards on the desk back to back years. Super helpful and knowledgeable and very easy going. Would recommend to other people looking to buy a car.
Brittany was great very professional and helpful. Was very patient to negotiate to the budget !
I had an amazing experience at Napleton's Countryside Mazda! A huge shoutout to Myles Hasty for being incredibly helpful, patient, and professional. He truly went the extra mile to make sure we were happy with everything. If you're looking for a great car-buying experience, ask for Myles—he’s the best! Highly recommended.
Stopped in on my way to buy another vehicle at a different dealership and was greeted by Brittany who was absolutely fantastic from start to finish. She not only listened to me, but heard what I was saying about what was important to be in a new car and what wasn't. Needless to say she told me when I walked in that I was going to leave with a new car and she was 100% correct! It was such a positive experience with everyone at the dealership. I have been telling everyone I know if they need a new car ... Read More Google - Mar 14, 2026
Great experience with Myles buying a car, he made the process easy, low pressure, and informative. Really good overall experience, this seems like a well-run dealership.
Myles was so helpful in finding us the right car! Thank you!!!