Currently out of stock
Napleton's Countryside Mazda Testimonials A sincere THANK YOU to all our favorite customers!
Buying a car is stressful and countryside gave me both some frustrations but ultimately a positive experience. Before ever stepping into the dealership, I spent many hours researching vehicles online and communicating through email. As a mom of a daughter with special needs, I was intentionally trying to streamline the process and avoid spending six or more hours at the dealership. I appreciated being able to start the conversation remotely and hoped that would make the in-person visit much more efficient. Unfortunately, my visit didn’t go as planned. I had been quoted a specific vehicle, only to arrive and find out it wasn’t even at the dealership yet. That was disappointing, especially since I had made the trip specifically to see it. So I test drove another vehicle, loved it and asked for pricing. I received pricing on a different vehicle than the one I had actually told them I wanted. I’m Glad o caught it or would have bought the wrong car. As negotiations were going back and forth, miraculously the original car I came to see was available to be seen. This seemed like an upsell tactic (which worked) and left me with a ick feeling. Those communication issues added unnecessary confusion and made the process longer than it needed to be. I’m still leaving a positive review because of my salesperson, Rick. He was not prepared for my visit as i had been working with a different sales person online. However, he was professional, kind and worked incredibly hard to earn my business. It was obvious he was juggling three or four customers at once and was spread much too thin, but he never gave up on helping me. He answered my many questions, continued working to find the right vehicle and ultimately negotiated a deal that I felt good about. After taking my time, comparing several SUVs, and doing a lot of research, I ended up purchasing a 2024 Mazda CX-90 PHEV and love it. My only suggestion would be to improve communication and scheduling so customers aren’t quoted unavailable vehicles or accidentally provided pricing on the wrong vehicle. I was communicating with several people via email and that was a bit confusing. Streamlining the coordination would make the buying experience much smoother, especially for customers who do their homework ahead of time. Overall, I’m very happy with my purchase, grateful for the deal I received, and especially thankful to Rick for sticking with me through the entire process.
Everyone i talked to was very friendly. Sales man was great to work with, no pressuring, lots of options. Did what he could to get me a great deal. They went above and beyond what they had to, left something in vehicle and they shipped back to me. Great experience buying from them. Greatly appreciated.
Very nice guy 👍
Great customer service, they have a room for kids. ANDREW JAKUBCZAK And HARVEY SUGA. Were amazing. I asked many questions, sometimes twice, and I never felt I was too much or that they were out of patience. Thank you!!!!
Rick was great! He took the time to show me the CX-50 and made the whole experience enjoyable. Once I decided on the model along with interior and exterior color, he went and picked it up from a sister location. He even came in on his day off to deliver the car because it was the only day I was available during the week. The level of dedication and customer service really meant a lot. I truly appreciate everything Rick did to make the process so easy.
Richard was great, he was able to assist me. He took the time to explain the process! He is certainly knowledgeable in the topic of cars!
I went in knowing what model of Mazda I was looking for, and I had Brittany help me. And she was super helpful. I did look at other dealerships and ended coming back to her she made me feel so welcomed and heard. She wasn’t pushy about anything. She was overall amazing. Best experience ever. Definitely would recommend going to her.
My family and I just purchased my new 2020 Ford Escape SE Sport from here and had a wonderful experience! After not receiving the best care and service from another dealership, we were refreshed when we entered into this Mazda dealership and met our salesman, Robert Cruz. Robert was incredibly helpful in making sure my family and I loved the car we ended up with. He was very personable and kind to every one of us. Thank you to everyone who we encountered while we were there, as they were all very kind, welcoming, and supportive. Overall, we had a very positive experience!
Wonderful experience thank you Rick Simons! Love my vehicle!
Great overall experience from test drive to financing. All employees were professional, friendly and our salesmen, Rob, made the car purchasing fun and easy.
Robert and Leo were awesome to work with. They made everything go by smooth. The whole process was easy and pleasant!
Originally helped out by Myles but Leo ended up taking over and I couldn’t be happier. Leo was professional, realistic, and understanding about our car and payments we were looking for. He helped us out beyond our expectations and I would recommend asking for Leo every time. 10/10 experience and satisfaction!!
Thanks to Leo in finance at Napleton Mazda in Countryside for his customer service! He went above and beyond for my son and I and worked with us all the way through to ensure we were taken care of. People like him make it worth while when purchasing a car. Thanks again!
Welcome to Napleton's Countryside Mazda
At Napleton's Countryside Mazda, we are devoted to providing our customers an easy, transparent buying experience. With nearly 90 years of experience, the Napleton name has been renowned for its unparalleled excellence in the automotive industry. As a large family-owned dealer group, our approach to business is driven by a strong sense of support and community.
Napleton's Countryside Mazda Countryside, IL
6060 LaGrange Rd, Countryside, IL 60525
Hours
Sales
- Monday - Friday: 9:00 AM - 8:00 PM
- Saturday: 9:00 AM - 6:00 PM
Service
- Monday - Friday: 7:00 AM - 6:00 PM
- Saturday: 7:00 AM - 5:00 PM